To increase your chance of your call being answered, please call between the hours of 2-6pm and after 8pm. Most wards will provide updates from the doctor and/or nurses every 48 hours, unless a patient’s condition significantly changes Tips on when to call the wards If the person is unconscious or is unable to update their designated contact person, the designated contact person will receive a call from the hospital.Ĭalls to the designated contact person from the hospital will usually happen from 2pm, or whenever ward rounds finish each day but may be as late as 7pm depending on how sick the patient is. For non-urgent/ life-threatening patients If you need further support, call switchboard on 02 and ask for help from the Site Manager. If you need urgent help, please call the ward/department and ask to speak to the Nurse in Charge. If something is urgent or life-threatening, the patient's designated contact person will receive a call from the hospital. For patients who are in an urgent/life-threatening condition They may be busy with patients/ relatives or have poor signal so please do text them and they will contact you as soon as they can. Their operating hours are largely 9-5pm or sometimes 10-7pm if they are supporting families who need out of office hours support. If you have a relative/ loved one on our ITU wards (the 4th and 15th floor), the phone number is 07710 066 906. If your issue is not urgent, it will be dealt with the next working day. If you require urgent out of hours advice or support, please call our switchboard on 020 7377 7000 and request a transfer to the nurse in charge or site manager. The family contact centre can speak with the clinical team about your questions and concerns, help arrange language support, dropping off items and food, spiritual and religious support, booking virtual visits and sending photos and messages to loved ones. You can visit the centre from 9.30am - 5.30pm, Monday - Friday. Drop in by visiting the centre on the ground floor of the hospital.Email the team, providing the patient’s name, date of birth, medical record number (if available) and your contact number.If you are not sure which ward they are on or can’t get through, you can contact our family contact centre: If you know which ward the patient is on, please call them directly. Get in touch with the patient and family contact centre Videos to support you in Bengali, Somali and English
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